Building Business in ASEAN through e-commerce

Dear members and friends,

We are pleased to bring you a Complimentary Zoom Webinar "Building Business in ASEAN through e-commerce" - on 28 September 2020 (Monday) at 10 am - 11.30 am.

This COVID-19 pandemic is wrecking the norms globally. Traditional business and operating models and supply chains via multiple distribution levels have come under tremendous pressure almost overnight as transportation, people movement and access to facilities and stores have become restricted. This is especially challenging for ASEAN based businesses or businesses that want to expand into ASEAN with a huge market of 600 million people and a flourishing tech-savvy middle class spanning across vast lands and diverse infrastructure.

There are more people working from home than ever and accessing the world digitally, which means the way businesses and consumers search, review, buy and the speed they expect their purchases to be delivered, have changed as well. Hence, businesses are encouraged to consider alternative and more effective operating models and channels such as e-Commerce to cater to this change and at the same time, facilitate quicker growth and expansion to access and appeal to a much wider audience.

An established operating model that includes an e-Commerce channel and surrounding ecosystem will allow businesses

· to disseminate relevant information to their target customers to choose and buy more quickly and easily

· to reach out to a wider potential customer base at the same time and create a multiplier effect

· to ensure a better, more efficient operating model and after-tax results

· to obtain better customer purchasing and personal data for future market/customer analytics

Your customers' buying behaviour has changed and/or is changing.

Are your business and operating models ready for this change?



In this webinar, we will be discussing these topics

• Overview of e-Commerce businesses in ASEAN by country post-COVID 19
• What are other business opportunities when selling through e-Commerce?
• What's the most optimised approach to sell through e-Commerce ecosystem like Lazada
• How are end to end supply chain / logistics and payments being handled?
• How do we handle refunds and returns?
• What are the recommended ways to support end customers enquiries/complaints/orders?
• Overview of typical tax-efficient operating models as well as tax regimes on products sold and returned through e-Commerce in ASEAN
• Key government incentives/tariff waivers available
• What products are the most ideal and what products are least ideal for selling through e-Commerce for each of the ASEAN countries?
• What is the cost associated with the services that Lazada provides?

Notes:

- Bookings are only confirmed upon receipt of application on a first come, first served basis.

- MayCham reserves the right to decline any booking or cancel the event.